Protecting informations

COLLECTION AND USE OF INFORMATION:  Informations collected is used only to process your order correctly and to deal with your complaints, if any.

When you order, only the following personal information is collected:

* First name
* Last name
* Address
* Telephone number
* Email address

Rest assured that all personal information you provide will be kept confidential, and will be used for the following purposes only:

* to provide email confirmation of your order;
* to send a receipt for your payment;
* to fill your order accurately and deliver it quickly.

CONSUMER CONSENT:  No information is collected without your consent.  Please note that by placing an order or making a complaint, you automatically give your consent.  You can withdraw your consent at any time: simply communicate with Lisa Nadeau, using the contact details given above in the “Our commercial politics and delivery “section.

COMMUNICATION OF INFORMATION TO THIRD PARTIES:  Your personal information will not be divulged to third parties under any circumstances.

PRESERVATION OF INFORMATION:  Both paper and computerized versions of your file are kept.   Only the Complaints Manager, Lisa Nadeau, has access to the area where your information is kept.  Your personal information will be kept for the time needed to process your order and/or complaint.

*  The information will be kept in our office filing cabinets.

DESTRUCTON OF INFORMATION:  After the information mentioned above has been kept for the designated period, it will be shredded and deleted.

COOKIES:  Our electronic catalogue was produced using CMS system.  This software uses cookies in the following way:

First of all, cookies make it possible to keep track of the products you purchase in a merchant’s store until you are ready to leave.  To put it simply, cookies allow you to shop in merchants’ stores.  Cookies are also used to gather statistics that will help merchants improve their stores.  Cookies provide us with information on which pages are visited most frequently, which products are purchased most often, and so on.  This information is then made available to merchants in the form of statistics.  Neither the merchants, nor anyone else ever have direct access to the information contained in the cookies.  Moreover, the cookies contain no personal information (such as your name, address, email address, etc.) unless you expressly provide such information.

INFORMATION ON OUR POLICY:  If you would like to know more about our personal information protection policy, communicate with the Complaints Manager, using the contact details provided above.

ACCESS TO INFORMATION:  To access or modify your personal information, communicate with Lisa Nadeau, using the contact details provided above.  You can do this free of charge.

COMPLAINTS:  To make a complaint regarding your personal information, simply communicate with Lisa Nadeau, using the contact details provided above.  Your complaint will be examined and processed within 30 days of the time it is received.  We will then notify you of our decision.  If you are not satisfied with the decision, you can contact the Consumer Aid Service as follows:

Consumer Aid Service
Conciliation Department
453 5e Rue, Suite 1
Shawinigan, QC  G9N 1E4

Tel.: (819) 537-0918
Fax: (819) 537-5259

Both the merchant and the Consumer Aid Service handle complaints free of charge.

POLICY CHANGES:  Should there be any change in our personal information protection policy, we will notify you.  We will indicate the revision date at the bottom of each page of our personal information protection policy, and the changes will be made promptly on our site. Naturally, the policy in effect when you place your order is the one that applies to you.



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